Telstra enhanced the core etom framework to create a framework for all process elements in telstra down to level 4. The etom business process framework is a reference framework for categorizing all the business activities that a service provider will use. Information technology service management processes for. The model describes the required business processes of service providers, and defines key elements and how they should interact the business process framework etom is a standard maintained by the tm forum, an association for service.
Every reference model is intended as a guide only, of course, and must be adapted to the individual circumstances of your organization. The business process framework also known as the etom is an ongoing tm forum initiative to deliver a business process model or framework for use by information, communications and entertainment services industry. The concepts here are discussed at some length in addendum g guide to applying the business process framework, and the approach above is in line with this. The focal point of the etom framework is on the core customer operations processes of fulfilment, assurance and billing fab. Telemanagement forum etom business process framework. The model describes the interaction of processes between different stakeholders in the telecommunications value chain.
Business managers, enterprise solution architects, process practitioners and quality managers solution architects working for enterprise. About etom etom provides a standard process architecture, terminology, classification scheme and decomposition hierarchy. This task requires insight and an ability to balance and combine. Since the business process framework, also known as etom, is originally a. Enhanced telecom operations map etom the business process framework for the information and communications services industry, addendum d. Tm forum business process framework etom fundamentals.
Let us show you how tm forums business process framework can be used to support a. Since the business process framework, also known as etom, is originally a process model for telco industry and now being used broadly in many industries, iso9001 is a historical and generic standard with customer focus, and there is always a question about how to integrate the business process framework. Introduction to etom telecommunications oss and bss. The business process framework etom is a critical component of the open digital framework, tm forums blueprint for enabling successful business transformation. It is a comprehensive, industryagreed, multilayered view of the key business processes required to run an efficient, effective and agile digital enterprise. The etom business process framework serves as a model for categorizing all the business activities performed by the service provider. The business process framework for the information and communications services industry, gb921, release 3. Aug 10, 2014 etom business process framework enhanced telecom operations map. Business process framework l3 descriptions are analyzed by looking for implied tasks. Framework, with a particular focus on process decomposition, simpli. This is a handson style course where you will learn, practice and test your knowledge.
Let us show you how tm forums business process framework can be used to support a range of business objectives accurate scoping of projects, knowledge. Download the entire gb921 business process framework etom r17. Throughout this paper we will highlight the different tasks leading to the implementation of the telco bi solution, including the mapping between the different telecom frameworks which aim was to refine the work already. All of the open digital framework, including the business process framework. Ontologybased process modeling using etom and itil. The creation of a framework divided into layers, based on itil, which leads to a process to assist in itsm, is the proposal of a masters dissertation of 16. Its purpose is to provide you with advanced skills to enable you to use the business process framework to maximize. The direct development towards the business process framework etom, as brenner 2007 explained, was the telecom operation map tom was first published in 2001. Pdf reference process flows for telecommunication companies. The application note represents a consensus view on how itil can be mapped to etom to solve a specific business problem. This recommendation contains the main body of the etom business process framework. Core processes combining to deliver service streams and other endtoend processes.
Business process framework etom practitioners course. Jul 06, 2015 easy and hassle free way to make money online. The etom businessprocess framework is the most widely accepted and. The telemanagement forum tm forum expects to continue to develop this based on. It addresses how etom process elements and flows can be used to support the processes identified in the it infrastructure library itil developed outside of tm forum.
The frameworx project team members who focus on the development of the the business process framework have these and many other questions answered for you. In recent years the business process framework also known as etom has been accepted and deployed by many companies around the world in the information, communications and entertainment industries. Tm forums business process framework fundamentals course gives you a deep dive on one of the most wellknown and widelyadopted standards in our industry to make the best use of all your business assets. Sep 23, 2016 about the business process framework etom practitioners online training course. The two main techniques used to analyze existing organizational processes are through process interaction and process flows, illustrated in figures 8 and 9.
This document defines the business problem and requirement model for the use of the itil process framework within the etom domain. Within the tm forum business process framework, etom level. The guidebook format is used, for example, when the document lays out a core part of tm forums approach to automating business processes. The business process framework etom, published by the tm forum, is a guidebook that defines the most widely used and accepted standard for business processes in the telecommunications industry. Enhanced telecom operations map etom the business process language of ngoss in use by hundreds of companies around the world,accepted as a formal standard by the itut, and translated into 6 languages, the etom is truly the business process heart of the tm forums new generation operations systems and software ngoss framework. The enhanced telecom operations map known throughout the industry as etom is an ongoing tm forum initiative to deliver a business process model or framework for use by service providers and their suppliers of products and services within the telecommunications industry. Briefly, etom is a reference framework that categorizes all the business activities that a service provider performs. Business process framework etom processes fall into three major process areas, 3 as shown in the diagram user registration not sure if your company is a member. Business architecture data architecture application architecture process architecture security architecture solution architecture infrastructure architecture framework support togaf 9. Overview of tm forums business process framework etom fundamentals course. How to use the business process framework for an agile digital business this course provides advance guidance for implementing the business process framework within your organization, particularly as part of a business process transformation project.
Improvement of businessactivities in telecommunication. Business process framework etom archives tm forum inform. This is similar to how process decomposition can use semantic analysis. This business process framework also known as etom suite release r17. Telecom operations map, tmf, gb910, evaluation version 2. Presented by lokesh gupta rakesh sonar manish pandey vikash sharma baijnath mandal aditya mahakulkar etom process model balaji institute of telecom management bitm pune. The enhanced telecommunications operations map etom is a framework for the analysis and improvement of telecommunications processes, with a focus on customer support and customer. Use of etom as an efficient firm process model for. The etom business process framework is the most widely accepted and adopted standard for business processes in the telecommunications industry and other relevant management area. About the business process framework etom practitioners online training course. The business process framework also known as etom has a process focus. To address this need, enhanced telecom operations map etom was developed by telemanagement forum tm forum, an international consortium of communications service providers and their suppliers. Let us show you how tm forums business process framework can be used to support a range of business. Core processes that combine together to deliver service.
It includes all operations processes that back upward the client operations in addition to management, equally good those that enable straight client operations alongside the customer. The etom structure establishes the business language and foundation for the development and integration of bss and oss, respectively. In fact, tmf aims that service providers utilize the business process framework etom to analyze their existing business processes, identify redundancy or gaps in their current strategies, and reengineer processes to correct deficiencies and add automation. Design of an enhanced integrated management system with. The business process framework is an operating model framework for telecom service providers in the telecommunications industry. Enhanced telecom operations map etom the business process. Its mission is to help service providers and network operators automate their business processes in a cost and timeeffective way. I have just registered with this site and straight away i was making money. Using tm forums open digital framework, which includes business process and information frameworks and open apis results. It describes and analyzes different levels of enterprise processes according to their significance and priority for the business. The enhanced telecom operations map etom the business process framework for the information and communications services industry is being issued as a tm forum version release 4. Document life cycle the enhanced telecom operations map etom the business process framework. They are working on a major restructuring of the framework, from which you can also build a structure that resembles the current framework. Media in category business process framework etom the following 3 files are in this category, out of 3 total.
The framework is defined as generically as possible so that it remains organization, technology, and serviceindependent. See more ideas about enterprise architecture, business and operating model. Extensions to the etom framework can be applied by decomposing level 34 processes and adding organizational specific details at the lower process level. Enhanced telecom operation map etom, which is a framework of the best practices of service management, specifically for telecommunications. Business process framework etom fundamentals learn a common, businessled approach to rationalize the processes that run your business. The goal of tom was the creation of an industryowned framework of business processes, including the definition of a common enterpriseindependent terminology for service management. Enterprise architecture frameworks support the transformation by specifying. In many cases, each process is aligned and mapped to appropriate company documentation references solution, methodology or modeling. A particular strength of etom as a business process framework is that it is.
The model describes the required business processes of service providers, and defines key elements and how they should interact. Enhanced telecom operations map etom social networking. Is this the future of the business process framework etom. Its more common use is to guide the reengineering efforts. Bpm can improve time to market and lower procurement costs by implementing etom compliant business processes and aligning it procurement strategy with overall business needs.
A practical approach to the operation of telecommunication. Operations map etom the business process framework for the information and communications services industry, gb921 version 4. As a standardized business process framework proposed by tmf. Each etom process is supported by descriptive text. Enterprise it framework, etom, oss, bss, cobit5 iii. Service providers are applying assessments to themselves to see if their current processes comply with the best practices, if they have duplicate or missing processes that may lead to organizational. Ontologybased process modeling using etom and itil 1003 2. Telco business process transformation using agile lean six. The etom suggested process architecture, as shown in. This model suites any organisation that provides a service and where customer service and revenue assurance is a particular issue. While both etom and itil are process frameworks, a highlevel comparison of their differences can be summarized as followings. Within the tm forum business process framework, etom level 1 3 already exists as a standard.
The enhanced telecom operations map etom the business process framework for the information and communications services industry is being issued as a tm forum approved version release 4. It was felt this would remove any artificial concerns about using the etom in nontelecommunications environments and broaden the uptake and adoption of the business process framework etom. Design and implementation of a telco business intelligence. About the business process framework etom fundamentals.
New customers are onboarded in 10 minutes, while network outages are down 80% people get irritated when they have to run a. Design and implementation of the customer experience data. About the business process framework etom practitioners. Automated customer onboarding and network troubleshooting how. The etom business process framework enhanced telecommunications operations map is a guide to best practices for business process management in the telecommunications industry. Apr 07, 2016 barry graham gives a brief summary of tm forums business process framework etom. This version of the etom business process framework can be considered.
Will help to uncover existing processes defines processes that. Business process framework fundamentals course gives you everything you need to get started with one of the most wellknown and widelyadopted standards in our industry to do just that. The enhanced telecom operations map etom 123 help me. Telecom operations map framework to nontelecommunications service companies an productservicesolution innovation example alan mcsweeney june 11, 2014 2 as its simplest, innovation is a good idea successfully implemented and operated this implies the need for effective processes for generating and identifying good ideas and for bringing them to fruition june 11. The business process framework etom describes and analyzes different levels of enterprise processes according to their significance and priority for the business.
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